Handmade Products at The Cake Emporium Ltd

At The Cake Emporium Ltd, we take great pride in producing a wide range of products by hand, using our many years of experience, creativity and attention to detail.

From handcrafted cake decorations and edible embellishments to bespoke items created especially for our customers, each product is carefully made by our skilled team at The Cake Emporium.

As our products are individually handmade, slight variations in colour, shape, size and finish may naturally occur. These small differences are part of the unique character of a handmade product and mean that no two pieces are ever completely identical.

We carefully select the materials and ingredients used in our handmade products and take great care throughout the production and finishing process to ensure a high-quality result.

Whether you're adding the finishing touches to a celebration cake or looking for something a little more unique, our handmade range combines the experience, craftsmanship and personal touch that The Cake Emporium Ltd is known for.

Refund & Cancellation Policy

The Cake Emporium Ltd

At The Cake Emporium Ltd, we take great pride in the quality of our products we create for our customers. We want you to be completely satisfied with your purchase and will always aim to resolve any genuine issues fairly and promptly.

Retail Products

For eligible non-perishable products purchased from us, you may request a return within 30 days of purchase.

Items must be unused, unopened where applicable, and returned in their original condition and packaging, together with proof of purchase. Any returns simply because you have changed your mind will be at the cost of the customer.

Certain items cannot normally be returned these include:

• Perishable food products

• Products that have been opened or used

• Personalised or specially ordered products

• Items that cannot be resold for hygiene or food-safety reasons

This does not affect your statutory rights if an item is faulty, damaged, incorrectly described or otherwise not of satisfactory quality.

Cancellations

If you need to cancel a order, please contact us as soon as possible.

Refund Processing

Where a refund has been agreed, we will aim to process it promptly using the original payment method wherever reasonably possible.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Your Statutory Rights

Nothing within this Refund & Cancellation Policy is intended to limit or exclude any rights you may have under applicable UK consumer law, including the Consumer Rights Act 2015.

Last updated: 10 August 2026

The Cake Emporium Ltd

Shipping & Delivery Policy

The Cake Emporium Ltd

At The Cake Emporium Ltd, we aim to prepare, package and dispatch all postal orders carefully and efficiently to ensure your goods reach you in the best possible condition.

UK Shipping

We currently offer postal delivery to addresses within the United Kingdom.

Shipping costs will be displayed at checkout and may vary depending on the size, weight and value of your order and the delivery service selected.

Order Processing

We aim to process and dispatch orders as quickly as possible. Please allow 2–3 working days for your order to be processed before dispatch.

During particularly busy periods, bank holidays or seasonal periods, processing times may be slightly longer.

If an item is unavailable or there is an unexpected delay with your order, we will endeavour to contact you as soon as possible.

Delivery Times

Delivery times shown on our website are estimates and begin from the date your order is dispatched, rather than the date your order is placed.

Once an order has been dispatched, delivery times are subject to the courier or postal service being used.

While we will always do our best to ensure orders are dispatched promptly, The Cake Emporium Ltd cannot guarantee a specific delivery date unless this has been expressly agreed with you.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside of our reasonable control, including adverse weather, courier delays, postal disruption, industrial action or unusually high demand.

If your order has not arrived within the expected delivery period, please contact us and we will assist you in investigating the delivery.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery address and contact information supplied when placing an order are complete and accurate.

If an incorrect or incomplete address is provided, we cannot guarantee that the order will be delivered successfully.

Where an order is returned to us because incorrect delivery information was supplied, additional postage charges may apply if you would like the order to be resent.

Damaged Goods

We take care to package our products securely for delivery.

If your order arrives damaged, please contact us as soon as possible after receiving it. We may ask you to provide photographs of the damaged item and its packaging so that we can investigate the issue with the delivery provider.

Where appropriate, we will arrange a replacement, refund or other suitable resolution.

Please do not dispose of damaged goods or packaging until we have confirmed that they are no longer required for our investigation.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us so that we can investigate the delivery with the relevant courier or postal provider.

Where a parcel is confirmed as lost, we will arrange an appropriate replacement or refund.

Returns

If you wish to return an eligible item, please refer to our Refund & Cancellation Policy for information regarding returns, refunds and your statutory rights.

Unless an item is faulty, damaged or incorrectly supplied, customers are responsible for the cost of returning unwanted goods to us.

Contact Us

If you have any questions regarding your order, shipping or delivery, please contact The Cake Emporium Ltd and we will be happy to assist you.

Last updated: 10 August 2026

The Cake Emporium Ltd